Refund policy

Returns and Refunds

Change of mind

We are not required to provide a refund or exchange if you simply change your mind, choose the wrong colour, or no longer want the product.

At our discretion, unused and uninstalled products may be accepted for return if you contact us within 14 days of delivery. Products must be returned in their original condition. Return shipping for change-of-mind returns is the responsibility of the customer.

Faulty, damaged or incorrect products

If your order arrives damaged, faulty, incorrect, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us at info@medinaautomotivedesign.com with your order details and photos of the issue where applicable.

Your rights under the Australian Consumer Law are not excluded or limited by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund, or other remedy.

If a product is confirmed to have a fault, reasonable return postage costs will be reimbursed where required.

Installed products

Installation or use of a product does not remove any rights you may have under the Australian Consumer Law. However, damage caused by incorrect installation, misuse, modification, or use outside the product’s intended application is not considered a product fault.

Contact

For returns or product issues, contact info@medinaautomotivedesign.com.